Cancellation Policy

1. Customer-Initiated Cancellation

You may cancel an order, in full or in part, at any time before it is handed over to our logistics partner. Once a shipment is dispatched, cancellation is no longer possible and the order must be processed as a return under our Return & Refund Policy.

2. How to Cancel

Cancellation requests are accepted through the channels below and are confirmed by email and SMS.

• Sign in, open My Orders, select the order and choose Cancel Order.
• Write to primebluepeak@gmail.com quoting your order ID and the items to be cancelled.
• Call our customer support desk at +91 98908 54462, seven days a week.

3. Non-Cancellable Orders

Certain categories are exempt from cancellation once payment is confirmed, owing to their bespoke or perishable nature.

• Made-to-order, engraved, monogrammed or otherwise personalised items.
• Fine jewellery manufactured or certified against your specific order.
• Perishable grocery and gourmet items, and gift cards once issued.
• Items expressly marked “Final Sale” or “Non-Cancellable” on the product page.

4. Cancellation Charges

No cancellation fee is levied on standard orders cancelled before dispatch. Where a made-to-order item has already entered production and cancellation is accepted as a goodwill exception, actual production costs may be deducted and will be communicated to you in writing before processing.

5. Refunds on Cancellation

Prepaid orders cancelled before dispatch are refunded in full, including shipping charges, to the original payment method within 5 – 7 business days of confirmation. Cash-on-delivery orders attract no charge. Wallet, gift card and reward-point components are restored to your PrimeBluePeak account within 24 hours.

6. Cancellation by PrimeBluePeak

We reserve the right to cancel an order, wholly or partly, where stock is unavailable, where a pricing or listing error has occurred, where the delivery address falls outside serviceable pincodes, where payment authorisation fails, or where we reasonably suspect fraudulent or abusive activity. Any amount already collected is refunded in full.

7. Failed & Refused Deliveries

If a shipment cannot be delivered after three attempts, or if delivery is refused at the doorstep, the order is treated as cancelled in transit. Prepaid amounts are refunded once the consignment is received back at our warehouse and inspected, typically within 7 – 10 business days.

8. Governing Law & Support

This policy is governed by the laws of India and is subject to the exclusive jurisdiction of the courts at Maharashtra. For assistance write to PrimeBluePeak Pvt. Ltd., Buldhana, Maharashtra, India · +91 98908 54462 · primebluepeak@gmail.com.