Return & Refund Policy

1. 15-Day Return Window

A return may be requested within 15 days of delivery. To be eligible, the item must be unused, unworn and unwashed, in its original condition, with all tags, authenticity cards, warranty documents, accessories, freebies and original packaging intact.

2. Non-Returnable Items

For reasons of hygiene, safety and craftsmanship, the following are not eligible for return.

• Personalised, engraved, monogrammed or made-to-order products.
• Fine jewellery manufactured or certified against a specific order.
• Innerwear, lingerie, socks, swimwear and pierced jewellery.
• Opened beauty, skincare, fragrance and personal-care products.
• Perishable grocery and gourmet items, and issued gift cards.
• Items expressly marked “Final Sale” or “Non-Returnable” on the product page.

3. How to Initiate a Return

Requests are acknowledged within 24 hours and confirmed by email and SMS.

• Sign in, open My Orders, select the item and choose Return or Exchange.
• Write to primebluepeak@gmail.com quoting your order ID and the reason for return.
• Call +91 98908 54462 and our support desk will register the request for you.

4. Reverse Pickup & Self-Shipment

Complimentary reverse pickup is available across serviceable pincodes and is ordinarily attempted within 2 – 4 business days of approval. Where pickup is unavailable, you may courier the item to our returns address and we will reimburse verified shipping costs up to ₹150 on receipt of the courier receipt.

5. Quality Inspection

Every returned item undergoes inspection at our warehouse against the original dispatch record. Where an item is found used, altered, damaged after delivery, or returned without tags, authenticity cards or accessories, the return may be declined and the item shipped back to you at no additional charge.

6. Refund Method & Timeline

Approved refunds are settled to the original payment instrument. Timelines commence from the date of successful inspection.

• UPI, netbanking, cards and wallets: 5 – 7 business days.
• Cash on delivery: bank transfer within 7 – 10 business days against verified account details.
• PrimeBluePeak wallet, gift cards and reward points: credited within 24 hours.

7. Partial Refunds & Deductions

Where a promotional threshold, coupon or free-shipping benefit no longer applies after a partial return, the corresponding benefit is adjusted against the refund. Original shipping charges are refunded in full only where the return arises from a defect, damage or an incorrect dispatch on our part.

8. Exchanges

Size and colour exchanges are offered on fashion and footwear subject to stock availability, one exchange per item. The replacement is dispatched once the original item is picked up and inspected, and no price difference is charged where the variant is identically priced.

9. Damaged, Defective or Incorrect Items

Report any damaged, defective or incorrectly dispatched item within 48 hours of delivery, together with photographs of the product and packaging. Following verification we arrange a free replacement or a full refund, including all shipping charges, at your preference.

10. Warranty Claims

Products carrying a manufacturer warranty — including watches, electronics and appliances — are serviced by the brand under its own warranty terms after the return window closes. Our support team will facilitate registration of the claim with the authorised service centre.

11. Grievance Redressal

If a return or refund is not resolved to your satisfaction, escalate the matter to our Grievance Officer: PrimeBluePeak Pvt. Ltd., Buldhana, Maharashtra, India · +91 98908 54462 · primebluepeak@gmail.com. Complaints are acknowledged within 48 hours and ordinarily resolved within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.