Shipping Policy

1. Shipping Charges

Orders valued at ₹2,999 and above are delivered free of charge anywhere in India. A flat handling and freight fee of ₹99 applies to orders below this threshold. Any applicable charge is displayed transparently in your bag before payment; there are no hidden levies at delivery.

2. Order Processing & Dispatch

Orders are verified, quality-checked and packed at our fulfilment centre before dispatch.

• In-stock items: dispatched within 24 – 48 hours of order confirmation.
• Fine jewellery and certified pieces: dispatched within 3 – 5 business days following authentication.
• Made-to-order, engraved or personalised items: dispatched within 5 – 10 business days.
• Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are processed on the next business day.

3. Delivery Timelines

Estimated transit time once the consignment leaves our facility is as follows.

• Metro cities and tier-one locations: 2 – 4 business days.
• Other cities and towns: 4 – 7 business days.
• Remote, hilly or restricted-access pincodes: up to 10 business days.

4. Serviceability & Pincode Check

We deliver to over 24,000 pincodes across India through our courier network. You may verify serviceability and the expected delivery date using the pincode checker on any product page. Where a pincode is not serviceable, our support team will assist with an alternative delivery address.

5. Order Tracking

On dispatch we share the courier name, air waybill number and a live tracking link by email and SMS. You may also follow every scan and shipment update under My Orders or through the Track Order page on our website.

6. Delivery Attempts & Recipient Verification

Our courier partners make up to three delivery attempts. High-value consignments may require photo identification and an OTP shared with your registered mobile number. If delivery cannot be completed after three attempts, the consignment is returned to our warehouse and treated in accordance with our Cancellation Policy.

7. Multiple Shipments

Orders containing items from different fulfilment centres or brand partners may be shipped separately at no additional cost. Each shipment carries its own tracking reference, and your invoice reflects the complete order.

8. Packaging & Presentation

Every order is hand-packed in our signature navy-and-gold box with protective inner wrapping and, for gifting, a silk ribbon and personalised note on request. Fragile, jewellery and glassware consignments receive reinforced tamper-evident packaging.

9. Damaged or Tampered Shipments

Please inspect the outer packaging at the time of delivery. If the parcel appears damaged, wet or tampered with, refuse acceptance and inform us within 24 hours at primebluepeak@gmail.com. Where accepted, report the issue within 48 hours with unboxing photographs so that a replacement or refund can be arranged at no cost to you.

10. Delays Beyond Our Control

Delivery estimates may be affected by weather disruption, strikes, civil unrest, regulatory checks, festive-season volumes or other force-majeure events. In such cases we keep you informed of the revised timeline and, where a significant delay occurs, offer the option to cancel for a full refund.

11. International Shipping

Cross-border delivery is currently offered on a case-by-case basis through our customer support desk. Applicable duties, taxes and customs clearance charges are payable by the recipient at the destination. Please write to primebluepeak@gmail.com for a quotation.

12. Shipping Support

For any shipping or delivery assistance contact PrimeBluePeak Pvt. Ltd., Buldhana, Maharashtra, India · +91 98908 54462 · primebluepeak@gmail.com.