Question 1

Are all products on PrimeBluePeak authentic?

Accepted Answer

Absolutely. Every product is sourced directly from the brand or an authorised atelier. Jewellery ships with certifications where applicable.

Question 2

How long does delivery take?

Accepted Answer

Metro cities: 2 – 4 business days. Other regions: 4 – 7 days. Remote pincodes may take up to 10 days.

Question 3

What is your return policy?

Accepted Answer

You may return most items within 15 days of delivery. Fine jewellery, innerwear, personalised and beauty items are non-returnable.

Question 4

Do you ship internationally?

Accepted Answer

International shipping is available on request through our concierge. Email primebluepeak@gmail.com to arrange.

Question 5

How do I contact the concierge?

Accepted Answer

Call +91 98908 54462 or email primebluepeak@gmail.com. Hours: Mon – Sat, 9:00 – 20:00 IST.

Question 6

Can I cancel my order?

Accepted Answer

Orders can be cancelled free of charge before dispatch. Once dispatched, our return policy applies.

Question 7

Do you offer gift wrapping?

Accepted Answer

Every order is packed in our signature navy-and-gold box. Add a handwritten note at checkout for free.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, UPI, net banking, and popular wallets. EMI available on select cards.

Frequently Asked